I have been seeing more and more tweets and blogs about people passing the CRM 2013 exams, I am just starting to study for the CRM 2013 Customization and configuration exam. Below are the links to prometric exams
MB2-700 - Microsoft Dynamics CRM 2013 Applications
There is also some CRM Online specific certifications that I have heard about but I’m not sure when they will be released and I can’t see how different they are going to be from the normal certifications in terms of configuring and customizing CRM.
- MB2-721: Microsoft Dynamics CRM Online Fall Customization and Configuration
- MB2-722: Deploying Microsoft Dynamics CRM Online
There is some student training materials available for those with partnersource account. The download link is at the top right of the page. I find the training below the most useful, it’s free and goes through all the main criteria in the exams
This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.
This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers
Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.